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Company

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Hi there!*

We’re excited to connect with you. Before we begin, let’s make sure you’re in the right place. Do you have questions about any of the following topics?

VA educational benefits

Bookstore charges / inclusive access fees

Health network charges

Sponsor billing (a third party who agrees to pay charges on a student’s bill)

Past due balance that has been assigned to collections

None of these

VA Educational Benefits Office

CSU’s VA certifying officials and veteran student workers are housed within the Registrar’s Office. They are fully trained and ready to assist with any questions related to VA educational benefits:

Connect with the VA Educational Benefits Office

CSU Bookstore

Have questions about inclusive access fees or other charges from the CSU bookstore?

Connect with the CSU bookstore

CSU Health Network

If you have any questions about charges from the CSU Health Network or student health insurance plans, please reach out to the CSU Health Network:

Connect with the CSU Health Network

Sponsor Billing

For questions related to third-party sponsor billing (any third party who agrees to pay for charges on a student’s bill) please reach out to Sponsored Accounts:

Connect with Sponsored Accounts

Special Assets (SPAS)

If you have questions about a past due balance that has been assigned to collections, please reach out to Special Assets. Special Assets is the internal collections department for CSU:

Connect with Special Assets

Are you the student?*

Yes, I am a current, former, or prospective student

No, I am reaching out on behalf of a student

Did your student complete a Student Consent to Release Education Records form on their RAMweb allowing our office to release account information to you?*

At CSU, FERPA rights begin on the first day of the first term in which a student is registered. If your student is currently attending and has not completed this form, we will only be able to share general financial aid, billing, or residency information with you.

Yes

What is the security passphrase your student provided on the Student Consent to Release Education Records form?

We can only discuss your student's account if your security passphrase matches what your student provided for you on the consent to release form.

Relationship to student*

Preferred Name*

First Last

Email address*

Please use your CSU email address if you have one. If you are emailing on behalf of a student and have authorization to access/discuss their education records, your email should match what your student provided for you on the consent to release form.

Your student's name*

CSU ID Number (if admitted to CSU)

Not sure where to find this? Login to RAMweb. Your CSUID will be the 9-digit number that starts with an '8' in the top left corner on your RAMweb homepage.

What is your student's CSU ID Number (if admitted to CSU)?

Not sure where to find this? If you are a parent/trusted individual and have been granted access by your student to FAMweb you can access your student's CSUID number on FAMweb next to their name on your homepage after you login.

Are you admitted to a CSU Online Distance Degree Program?*

Yes

Are you a Doctor of Veterinary Medicine student?*

Yes

Which category best describes what you'd like to chat with a counselor about?*

Please select one

Billing

Scholarships

Loans

Financial Aid

Residency

Education Abroad

Work Study / Student Employment

RAMweb technical issues

Subject*

Message*

Need to submit documents?

You can submit documents to our office using our Secure Document Upload tool.

Office of Financial Aid