Where’s my refund?

The earliest date a student may receive a direct deposit refund in their personal bank account is the Thursday before classes start (August 22nd). This can be delayed if a student is part time or making registration changes.  For students who have not opted for direct deposit refund, the 1st batch of refund checks will be mailed August 30th.  For more information about refunds, visit our refunds page

I dropped/added a class. When will my bill be adjusted?

Immediately! This happens in real time before the add/drop deadline. To see the most recent bill on RAMweb, you’ll want to select Billing and Tax Information  > Billing Information > Up to Date Account Activity.

I withdrew from a class. Can I get a refund for that course?

Unfortunately no; your bill will not be adjusted in the case of a course withdrawal. The deadline to add or drop classes freely for fall is September 11th.

A full university withdrawal is different. If you withdraw from all of your courses for the semester, you may be eligible for a partial tuition assessment as opposed to owing 100% of your tuition and fees if you do so before September 15th. Relevant dates are listed below for fall full university withdrawal:  

Aug. 25, 2019 Last Day to Cancel Registration (no assessed tuition & fees)
Sept. 1, 2019 Last day for 0% assessment of tuition and general fees for University Withdrawal
Sept. 8, 2019 Last day for 25% assessment of tuition and general fees for University Withdrawal
Sept. 15, 2019 Last day for 50% assessment of tuition and general fees for University Withdrawal
Dec 13, 2019 Last day to process a University Withdrawal (withdraw from all courses)

When is the fall bill due?

September 10th

How do I view/ pay my bill?

Log into RAMweb/FAMweb and navigate to the Billing and Tax Information page.

What happens if I don’t pay my bill by the billing due date?

You’ll be charged a 1.5% payment deferral charge each month the bill goes past due and registration/transcript holds may be applied.

I am a Colorado Resident, am I eligible for the College Opportunity Fund?

Yes! If you are a Colorado Resident enrolled in on campus classes, you are eligible for a $94 dollar per credit hour payment. COF is not considered financial aid so you will only see it on your bill, not your financial aid awards page. If you do not sign up for COF, you could be losing out on $1,410 per semester if you are enrolled in 15 credits. Click here to apply!

What if I have already used 145 credits with the COF? Can I get more?

Yes. There are two ways to get more COF. The first is an Institutional Waiver. CSU will automatically process this waiver for you during your first eligible term. That Waiver is good for three consecutive terms and will end on the third term regardless of if you attend those terms. The second is a State Waiver. After your third term under the Institutional Waiver, you will have to appeal to state for more COF. The application can be found here.

I have a past due balance from last semester, will my fall financial aid cover it?

Your fall financial aid cannot pay out unless you are enrolled at least half time. Come talk to us if you have a past due balance that is preventing you from registering for fall.

Can my registration hold/transcript hold be temporarily lifted?

No, we cannot temporarily lift a hold. CSU requires your past due balance to be paid in full in order to register for future terms. Please contact financial aid about your potential options to pay the balance and get registered for classes.

What is differential tuition?

An additional tuition charge that sophomores in the College of Business and all juniors and seniors are charged. Read more here.

When will my employee study benefit be processed?

Employee Study Privilege forms are processed by the Registrar’s Office and Human Resources. Please be aware that it may take 3 to 4 weeks after the add/drop deadline for the Employee Study Privilege to be reflected on your account. The add/drop deadline for fall is September 11th; it could take up to 3 to 4 weeks from that date before your study privilege is credited to your account.  Please note those using the Employee Study Privilege will be automatically exempt from the September 10th due date and payment deferral charge.

What’s a SEVIS fee?

Colorado State University collects an administrative charge to cover administrative costs associated with the Student and Exchange Visitor Information System (SEVIS). The USA Patriot Act (2001) requires universities to utilize the SEVIS system and maintain extensive electronic records.

The SEVIS charge is $125 each semester and is applied to the student accounts of all F-1 and J-1 students.

This charge should not be confused with the SEVIS fee that visa applicants pay to the United States Department of State

How do I accept my loans?

Student loans may be accepted on RAMweb.  To accept, reduce or decline your loans navigate to the awards page of RAMweb by selecting Menu > Financial aid> Awards and Requirements > 19-20 academic year> Awards tab. Students who are first time loan borrowers will need to complete entrance counseling and a master promissory note on studentloans.gov before their loans can pay out.  

Parent PLUS loans cannot be accepted on RAMweb or FAMweb. To apply for and accept a Parent PLUS loan, a parent must complete a loan application and  Master Promissory Note at studentloans.gov.

I’ve done my loan requirements but it’s still showing as a requirement on RAMweb

It takes about 3 to 5 business days for us to receive these once they’ve been submitted.

How do I see if my financial aid has paid out? Why haven't I received my financial aid?

Financial aid can only pay out 10 days before classes start (August 17th for fall 2019). Once your aid disburses you will be able to see it as a credit on your bill.  To view, navigate to the Billing and Tax Information page of RAMweb and select “Up-to-Date Account Activity”.

I want to go from full time to part time, how will that impact my financial aid?

You must be enrolled in a certain number of credits to receive financial aid, in addition to meeting all other eligibility criteria. View the enrollment & eligibility chart here.

Your enrollment for financial aid is frozen after add/drop (September 11th). If you were part time before add/drop, you cannot regain grant or scholarship eligibility by adding a class after add/drop.

How many credits do I need to be enrolled in to receive my grants/scholarships?

Some grants and scholarships require full time enrollment.  View the enrollment & eligibility chart here.  If you have been awarded grants and it is your graduating semester, there may be an exception to the full-time enrollment requirement. Please talk to us if that’s your situation.

Your enrollment for financial aid is frozen after add/drop (September 11th). If you were part time before add/drop, you cannot regain grant or scholarship eligibility by adding a class after add/drop.

I'm part time but plan to add a class to be full time. When do I need to finalize my registration for financial aid?

We will disburse aid according to your enrollment as of the add/drop deadline (September 11th). If you are part time by the add/drop deadline, then you will have a part time financial aid award.  

Have over 156 credits? Your classes must be required for your degree program (per your DARS) to be counted as financial aid hours. If they’re not required, those credits won’t be counted as eligible for financial aid.

I just received another scholarship, will my financial aid be adjusted?

Your financial aid cannot exceed your estimated cost of attendance. If your offered financial aid (grants, loans, scholarships, work study) meets or exceeds your cost of attendance, we will need to reduce your other financial aid to make room for your scholarship.   

We reduce the least desirable aid first, however your need-based aid (grants, scholarships, work study) cannot exceed your financial need. Financial need is determined by subtracting your Estimate Family Contribution (EFC) as determined by FAFSA from your Cost of Attendance. Please contact us if you have questions about how your financial aid is affected by a scholarship.

How do I send my scholarship check to you?

Scholarship checks will need to be sent to the Cashier’s office, instructions are available here: financialaid.colostate.edu/sending-a-scholarship-check-to-ofa/

When will you process my tuition scholarship for eligible family members?

The tuition scholarship will be processed after the add/drop deadline (September 11th for fall 2019) each semester because enrollment can change until then. Please note those using the tuition scholarship will be automatically exempt from the September 10th due date and payment deferral charge if the application is received prior to the due date.

Are there scholarship opportunities I can tap into?

Yes! Visit our scholarships page on our website for more information

My scholarship donor needs a letter to verify my enrollment, how can I get one?

There is a self-serve scholarship verification letter on RAMweb. Select Financial Aid from the Main Menu and then click on the Scholarship Registration Verification link.

How do I become a resident of Colorado?

Check out our website to find out if you are eligible to petition for residency and learn more about the residency orientation you will need to complete in order to receive a residency petition. We encourage you to complete the orientation as soon as possible if you intend to petition for residency in the future.

Have more questions? Chat with a financial aid counselor

Phone

Our phones are open during regular business hours. During peak times there may be longer holding times.

(970) 491-6321

Monday – Friday
9 a.m. – 5 p.m., Fall and Spring
9 a.m. – 4:30 p.m, Summer

Location

The Office of Financial Aid is located in Centennial Hall, at 1000 East Dr.

Feel free to drop-in and meet with a counselor- no appointment necessary.

Monday – Friday
9 a.m. – 5 p.m., Fall and Spring
9 a.m. – 4:30 p.m, Summer