COVID 19 Frequently Asked Questions
How do I reach you?
In lieu of our in-person drop-in support which has been temporarily suspended, drop in video chats are now available! No appointment needed.
To find more information about this and other ways to contact us virtually, please refer to our Contact Us page for more information.
Note: If you have documents to submit, we strongly encourage you to submit documents through our secure document upload
What if I lost my job, was furloughed, or have experienced a loss in income? Can my FAFSA take this into account?
There might be an option to appeal your financial aid. Each circumstance is very different from one student and family to another. The Office of Financial Aid must review each situation on a case by case basis. Please email the Office of Financial Aid with details about your circumstances and we can provide some possible options and next steps.
Will there be any adjustment to tuition and fees?
Fees: we have created a page detailing information about the University’s COVID-19 specific policy pertaining to fees.
At this current time, standard billing applies and CSU’s refund and tuition adjustment policy will follow the university’s regular semester protocols which can be found here: https://catalog.colostate.edu/general-catalog/financial/tuition-fee-adjustments/.
What happens to my financial aid if I withdraw from classes?
If you are able, we encourage you to continue your coursework in order to minimize academic disruption and any negative impacts to your financial aid. If you’re considering withdrawing from courses, please speak with a financial aid counselor! Your financial aid could be affected so we want to make sure you have enough information to make an informed decision before you withdraw.
If I withdraw, is the University offering any type of refund for tuition and fees?
Please review the information available on the Registrar’s website
At this current time, normal billing standards apply (link to withdrawal policy). If you do need to withdraw and are using financial aid, please see the above FAQ.
If you find yourself needing to withdraw due to extenuating circumstances and would like to appeal your tuition assessment, please review the information available on the Registrar’s website.