CLICK HERE for general information about what we've changed in light of COVID-19

Like many of you, the Office of Financial Aid is closely monitoring the COVID–19 public health crisis. As COVID-19 affects a growing number of people and businesses in our community, we want to reinforce our deep commitment to providing you with the information you need while also taking action to care for the health, safety, and wellbeing of all members of our community.

In times like this, we must remember that what is most important is to do our very best to take care of one another and be kind. We will continue to adjust our services to best support the needs of our community.

Out of an abundance of caution, we have taken the following steps to adapt to the current public health crisis:

  • Phone and front desk drop-in support: Our customer service team is working from home temporarily and have suspended our phone and front-desk drop-in support for now.
  • Increased email support:  With phones and drop-in support being temporarily suspended, we are increasing the normal amount of attention that is usually dedicated to our emails.  Email is the preferred contact method at this time. You can email our office at financialaid@colostate.edu
    • While we encourage people to email us or try to find answers on the website, we realize not being able to speak with someone over the phone may present unique challenges. If you would prefer to speak with someone over the phone, please email us with your contact information, the best time to reach you between 9am and 5pm, and a brief description of your question.
  • Secure upload: If you have documents to submit, we strongly encourage you to submit documents through our secure document upload
  • Frequently Asked Questions: Please refer to our FAQ page for answers to common questions regarding the public health crisis, financial aid, and billing. We will update this page with any new information as it becomes available.

We understand the concern around the COVID-19 virus and want to assure you that our staff is here for you. We are doing our very best to connect with you in a timely manner and to give you the information you need.

We appreciate your patience as we navigate this unprecedented situation. Please remember to take care of yourselves and each other.

-OFA

How do I reach you? What if I need to speak with someone over the phone?

  • We now have a chat feature available on the website during normal business hours. Our customer service team is working from home temporarily and have suspended our phone and front-desk drop-in support for now. If you would prefer to speak with someone over the phone, please email us with your contact information, the best time to reach you between 9am and 5pm, and a brief description of your question.
  • Email is preferred mode of communication at this time, you can email us at financialaid@colostate.edu. We will try our best to respond to new inquiries within 2-3 business days.
  • If you have documents to submit, we strongly encourage you to submit documents through our secure document upload

How do I access the CARES Act Emergency Aid application?

The CARES Act Emergency Aid Application is available on RAMweb within the notifications section. More detailed information about the CARES Act is available on our CARES Act Emergency Aid Frequently Asked Questions page.

What if I lost my job, was furloughed, or have experienced a loss in income? Can my FAFSA take this into account?

There might be an option to appeal your financial aid.  Each circumstance is very different from one student and family to another. The Office of Financial Aid must review each situation on a case by case basis. Please email the Office of Financial Aid with details about your circumstances and we can provide some possible options and next steps.

Now that on-campus classes are being taught online, will there be any adjustment to tuition and fees?

At this current time, standard billing applies and CSU’s refund and tuition adjustment policy will follow the university’s regular semester protocols which can be found here:  https://catalog.colostate.edu/general-catalog/financial/tuition-fee-adjustments/.

The University’s COVID-19 specific policy pertaining to tuition and fees can be found here: https://safety.colostate.edu/tuition-refund/

Will I be charged a late fee if I owe a balance? Will CSU offer an extension to the billing due date?

In light of the impact COVID-19 is having on employment and financial circumstance, CSU will not charge deferral or late payment fees for the months of April and May. You will still receive monthly eBilling notifications on a normal schedule.  However, payments received after the April 10th and May 11th due dates will not be assessed a late charge.  Please reach out to the Office of Financial Aid at financialaid@colostate.edu or Accounts Receivable Operations at bfs_aroperations@mail.colostate.edu if you have any questions.

I moved out of the residence halls. Will I get a refund?

Housing and Dining Services has indicated that refunds should be issued by the end of May. Housing and Dining Services emailed all campus residents on March 17, 2020 with detailed information about residence hall and meal plan options, moving out, and refunds for students who have left the residence halls. Housing and Dining Services is very busy during this time so please allow extra time for processing of refunds. More detailed information is available on the Housing and Dining Services website at https://housing.colostate.edu/covid-19

Will parking permits be reimbursed?

If you want to return your parking permit, please reach out to parking services at 970-491-7041 or email parking@colostate.edu. You may be eligible for a prorated rate. If you’re eligible for a refund of any kind, the credit will be applied to whichever payment method you used when purchasing your permit.

What if I need to withdraw from classes or get an incomplete grade?

The Registrar’s Office has an FAQ page here: https://registrar.colostate.edu/classroomscheduling/covid-19-response/

Incomplete grades: If you need an incomplete, please reach out to your individual professors.

Withdrawals: The last day to withdraw from individual classes has been extended to May 8th. If you are trying to process an individual class withdrawal the day of the deadline and the system isn’t letting you, email registrarsoffice@colostate.edu with the class you are trying to withdraw from. The email must be received on or before 11:59pm MST on May 8th.

Please see the below responses to how withdrawing from courses may impact your financial aid or bill.

What happens to my financial aid if I withdraw from classes?

If you are able, we encourage you to continue your coursework in order to minimize academic disruption and any negative impacts to your financial aid. If you’re considering withdrawing from courses, please speak with a financial aid counselor! Your financial aid could be affected so we want to make sure you have enough information to make an informed decision before you withdraw.

If I withdraw at this point, is the University offering any type of refund for tuition and fees?

At this current time, normal billing standards apply and there will be no refunds associated with course withdrawals (link to withdrawal policy). That said, this situation is constantly changing and currently we do not have new information on potential refunds. If you do need to withdraw, there are recourses in place for students who find themselves needing to withdraw due to extenuating circumstances and would like to appeal their tuition assessment

If you do need to withdraw and are using financial aid, please see the above FAQ. 

MORE INFORMATION