When Contacting Our Staff:

• Include your CSU student ID number in all correspondence
• You should never submit your Social Security Number nor credit information to us by email
• Do not attach documents to email, instead use our Secure Document Upload
• To be sure you receive messages from us, add FinancialAid@colostate.edu to your contact list and/or Safe Sender list so our responses are not flagged as SPAM

Phone

(970) 491-6321

Our phones are open during the following hours:
Monday – Friday
9 a.m. – 4 p.m

Please note, during peak times there may be longer holding times

Sponsor Billing:
For questions related to third-party sponsor billing please reach out to Sponsored Accounts:

Video Chat

Drop in video chats are now available! No appointment needed.

Video chat is available during the following hours:
Monday – Friday
9 a.m. – 11 a.m and 2 p.m. – 4 p.m

Please note, our Zoom link will be locked if we reach capacity during our drop in hours.  As spaces open up, so will the Zoom session. Please continue to try back later to get connected to a counselor.

Email

Financial Aid & Billing:
FinancialAid@colostate.edu

Special Programs:
This email is used for financial aid questions related to Education Abroad and Distance Learning programs/Online courses.
SpecialPrograms@colostate.edu

Sponsor Billing:
For questions related to third-party sponsor billing (any third party who agrees to pay for charges on a student’s bill) please email Sponsored Accounts.
bfs_ar_sponsor@colostate.edu

Secure Upload

You must have your CSUID to upload documents.

Accepted document types: .doc, .docx, .pdf, .img, .jpg, .jpeg, .png, .gif, .tiff, .tif, .rtf, .xls, .xlsx

Document size limit: 4 megabytes

Mailing Address

Colorado State University
Office of Financial Aid
1065 Campus Delivery
Fort Collins, CO 80523-1065

Fax

Be sure to include your CSU ID on any faxed documents to ensure they are properly indexed to your account.

(970) 491-5010