For the safety of our staff (in support of social distancing guidance issued by the Centers for Disease Control) our phone support and drop-in availability has been  temporarily suspended. For more information about our response to COVID-19, please visit our information page

 When Contacting Our Staff:

  • Include your CSU student ID number in all correspondence
  • You should never submit your Social Security Number nor credit information to us by email
  • Do not attach documents to email, instead use our Secure Document Upload
  • To be sure you receive messages from us, add to your contact list and/or Safe Sender list so our responses are not flagged as SPAM

Have an outreach request?


The Office of Financial Aid is located in Centennial Hall, at 1000 East Dr.

Feel free to drop-in and meet with a counselor- no appointment necessary.

Monday – Friday
9 a.m. – 5 p.m., Fall and Spring
9 a.m. – 4:30 p.m, Summer

Secure Upload

You must have your CSUID to upload documents.

Accepted document types: .doc, .docx, .pdf, .img, .jpg, .jpeg, .png, .gif, .tiff, .tif, .rtf, .xls, .xlsx

Document size limit: 4 megabytes


Our phones are open during regular business hours. During peak times there may be longer holding times.

(970) 491-6321

Monday – Friday
9 a.m. – 5 p.m., Fall and Spring
9 a.m. – 4:30 p.m, Summer


Be sure to include your CSU ID on any faxed documents to ensure they are properly indexed to your account.

(970) 491-5010


Financial Aid & Billing:

Special Programs:
This email is used for financial aid questions related to Education Abroad and Distance Learning programs/Online courses.

Mailing Address

Colorado State University
Office of Financial Aid
1065 Campus Delivery
Fort Collins, CO 80523-1065