When Contacting Our Staff:

  • Do not attach documents to email, instead use our Secure Document Upload
  • Include your CSU student ID number in all correspondence
  • You should never submit your Social Security Number nor credit information to us by email
  • To be sure you receive messages from us, add FinancialAid@colostate.edu to your contact list and/or Safe Sender list so our responses are not flagged as SPAM

Have an outreach request?

We’ve noticed it is often the case for students and their families to have similar questions around certain times of the year. Before calling or emailing, please review our Frequently Asked Questions page for the answers to some of your most common questions!

Video Chat

Schedule a one-on-one video chat with a financial aid counselor! Appointments are available to current and prospective CSU students who have questions about anything related to financial aid, billing, or residency.

Two different types of appointments are available:

  • Current student appointments: For students who are currently enrolled/attending classes at CSU
  • New student appointments: For prospective students who have applied/been admitted to CSU for a future term, or who are considering CSU


(970) 491-6321

Our phones are open during the following times:
Monday, Tuesday, Thursday, Friday
9 a.m. – 4 p.m
10 a.m. – 4 p.m

Please note, during peak times there may be longer holding times

Sponsor Billing:
For questions related to third-party sponsor billing please reach out to Sponsored Accounts:


Financial Aid & Billing:

Special Programs:
This email is used for financial aid questions related online classes, distance degrees, and education abroad.

Sponsor Billing:
For questions related to third-party sponsor billing (any third party who agrees to pay for charges on a student’s bill) please email Sponsored Accounts.

Secure Upload

You must have your CSUID to upload documents.

Accepted document types: .doc, .docx, .pdf, .img, .jpg, .jpeg, .png, .gif, .tiff, .tif, .rtf, .xls, .xlsx

Document size limit: 4 megabytes

Mailing Address

Colorado State University
Office of Financial Aid
1065 Campus Delivery
Fort Collins, CO 80523-1065


Be sure to include your CSU ID on any faxed documents to ensure they are properly indexed to your account.

(970) 491-5010