When Contacting Our Staff:

  • Do not attach documents to email, instead use our Secure Document Upload
  • Include your CSU student ID number in all correspondence
  • To be sure you receive messages from us, add FinancialAid@colostate.edu to your contact list and/or Safe Sender list so our responses are not flagged as SPAM

We’ve noticed it’s often the case for students and their families to have similar questions. Before calling or emailing, please review our Frequently Asked Questions page for the answers to some of your most common questions!


(970) 491-6321

Our phones are open during the following times:
Monday- Friday
9AM – 4PM

Please note, during peak times there may be longer holding times

Sponsor Billing:
For questions related to third-party sponsor billing please reach out to Sponsored Accounts:


Financial Aid Counselors are available for drop-in visits Monday-Friday, 9AM-5PM. No appointment necessary.

The Office of Financial Aid is located in Centennial Hall, at 1000 Libbie Coy Way.

Mailing Address
Colorado State University
Office of Financial Aid
1065 Campus Delivery
Fort Collins, CO 80523-1065


When emailing our office, please observe the following:

  • Include your CSU ID number in all correspondence
  • Never submit your Social Security Number nor credit information to us by email

Securely Upload Documents

You must have your CSUID to upload documents.

Accepted document types: .doc, .docx, .pdf, .img, .jpg, .jpeg, .png, .gif, .tiff, .tif, .rtf, .xls, .xlsx

Document size limit: 4 megabytes


Be sure to include your CSU ID on any faxed documents to ensure they are properly indexed to your account.

(970) 491-5010