For the safety of our staff (in support of social distancing guidance issued by the Centers for Disease Control) our phone support and drop-in availability has been  temporarily suspended. For more information about our response to COVID-19, please visit our information page

 When Contacting Our Staff:

  • Include your CSU student ID number in all correspondence
  • You should never submit your Social Security Number nor credit information to us by email
  • Do not attach documents to email, instead use our Secure Document Upload
  • To be sure you receive messages from us, add FinancialAid@colostate.edu to your contact list and/or Safe Sender list so our responses are not flagged as SPAM

Have an outreach request?

Chat [New!]

Our chat feature can be found in the bottom right corner of our website during normal business hours, unless all representatives are currently assisting others.

If you are attempting to access the chat during the weekday and it does not appear, please wait a few moments and you should be able to see it soon. The chat tool will be available during these hours:

Monday – Friday
9 a.m. – 5 p.m.

Email

Financial Aid & Billing:
FinancialAid@colostate.edu

Special Programs:
This email is used for financial aid questions related to Education Abroad and Distance Learning programs/Online courses.

SpecialPrograms@colostate.edu

Secure Upload

You must have your CSUID to upload documents.

Accepted document types: .doc, .docx, .pdf, .img, .jpg, .jpeg, .png, .gif, .tiff, .tif, .rtf, .xls, .xlsx

Document size limit: 4 megabytes

Mailing Address

Colorado State University
Office of Financial Aid
1065 Campus Delivery
Fort Collins, CO 80523-1065

Fax

Be sure to include your CSU ID on any faxed documents to ensure they are properly indexed to your account.

(970) 491-5010