Our response to COVID-19

CLICK HERE to learn about what we've changed in light of COVID-19

Like many of you, the Office of Financial Aid is closely monitoring the COVID–19 public health crisis. As COVID-19 affects a growing number of people and businesses in our community, we want to reinforce our deep commitment to providing you with the information you need while also taking action to care for the health, safety, and wellbeing of all members of our community.

In times like this, we must remember that what is most important is to do our very best to take care of one another and be kind. We will continue to adjust our services to best support the needs of our community.

Out of an abundance of caution, we have taken the following steps to adapt to the current public health crisis:

  • Phone and front desk drop-in support: Our customer service team is working from home temporarily and have suspended our phone and front-desk drop-in support for now.
  • Increased email support:  With phones and drop-in support being temporarily suspended, we are increasing the normal amount of attention that is usually dedicated to our emails.  Email is the preferred contact method at this time. You can email our office at financialaid@colostate.edu
    • While we encourage people to email us or try to find answers on the website, we realize not being able to speak with someone over the phone may present unique challenges. If you would prefer to speak with someone over the phone, please email us with your contact information, the best time to reach you between 9am and 5pm, and a brief description of your question.
  • Secure upload: If you have documents to submit, we strongly encourage you to submit documents through our secure document upload
  • Frequently Asked Questions: Please refer to our FAQ page for answers to common questions regarding the public health crisis, financial aid, and billing. We will update this page with any new information as it becomes available.

We understand the concern around the COVID-19 virus and want to assure you that our staff is here for you. We are doing our very best to connect with you in a timely manner and to give you the information you need.

We appreciate your patience as we navigate this unprecedented situation. Please remember to take care of yourselves and each other.


Scam alert!

In times of crisis, we can see the full spectrum of human character- good and bad. We’ve seen a great many people who are doing wonderful things and have risen to the occasion to meet needs in our communities. Unfortunately there are also bad actors; those who are willing to use this pandemic as an opportunity to take advantage. Please be especially wary of scams at this time!

Included below is an example of a scam voicemail- do not fall for these! Visit our scholarships tips, scams, and tricks page for more information on how to protect yourself from scams and phishing attempts.

Here is a link to a video from the FTC about avoiding student loan debt relief scams.